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Grunthor

Grunthor

Ramesh Ganeshan

http://kolkata.burrp.com/user/Grunthor

burrp! Stats

  • Burrping since Oct 03, 2006
  • Burrping fromMalad (W), Mumbai

Personal Stuff

Occupation
Business Manager
Favourite Books
The Restaurant At The Edge Of The Universe - Douglas Adams, Last Chance To See - Douglas Adams Jonathan Livingstone Seagull - Richard Bach
Favourite Music
Death & Black Metal Western Classical Blue Grass World Music
Favourite Drinks
Scotch (on the Rocks) Rusty Nail Planter's Punch Black Russian Singapore Sling
Favourite Movies
The Shawshank Redemption Seven Silence of The Lambs Star Wars (I - VI)
Favourite Foods
Sirloin Steak with Bourbon Roux Gazpacho Andaluz Burra Raan with Plum & Apple Sauce Corn & Mushroom Burrito Scampi Paella Ericha Mapas with Kuthu Parotta
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Reviews by Grunthor

Dec 20, 2007

2nd Floor, Inorbit Mall, Chincholi Bunder, New Link Road, Malad (W), Mumbai

Awful

No Pizzazz at all!!!

SAD

For those who have read my review on Nando's in the same location, I had another disastrous experience here which has really lead me to believe that the larger a fastfood chain, the more goof-ups and let downs they may have.

Wifey & I reached the restaurant approx 9.45pm...we were asked to wait for a few minutes. 15 minutes later, we noticed that a group of 3 people who had walked in later were alloted a table which could have been given to us.

The steward at our table sadly was not very comfortable with English, so as a bit of a linguist, I started conversing with him in my own broken Hindi. Anyways, the starters were good (garlic bread Exotica, some nice baked tortilla nachos with stuffing inside).

I had ordered a fusilli in stroganoff sauce with chicken for my main course. 4 -5 delicious forkfuls later, I noticed wedged in between a piece of fusilli and a molten fragment of cheese a strand of (you guessed it) HAIR.

I mentioned it discreetly to the steward who seemed to understand sign language very well, who deftly took away the plate to the kitchen.

4-5 minutes later I had to ask for the steward who came to us and very nervously mentioned that it would be 7-10 minutes. This seriously irked me since I at least expected an basic apology from him on this. I immediately asked for the bill since this was not what any self-respecting foodie would want at such an instance.

To make matters worse, there was some sort of a glitch in the card-swipe machine which took another 15 minutes after which we paid up in cash and walked out feeling less happy than average full-bellied customer.

I have been contacted by the Customer Care Dept of Pizza Hut, to come in and give another chance for them to serve me to their best, but I refuse to allow them that...Call me a snob, but I do have serious dignity.

Dec 20, 2007

Inorbit Mall, Mindspace, Malad (W), Mumbai

Excellent

Peri Good Pood!!!

Ok, I'm not going to try and rant on about how brilliant the food is here. I've been a fan of Nando's since I first had it in 1996 at the O2 Shopping Center in London. I had eaten the x-hot version of the chicken there (which sadly isn't available here in India), and have consistently had the hottest available version each and every time I've been to Nando's ever since.

Ok reader, if you think that this place serves only tongue scorching, flame thrown food, it does, but for the not-so-adventurous, they do serve milder, tempered down versions of Portuguese delicacies spiked with the famous South African Peri-Peri (Bird's Eye Chili) Sauce.

4 degrees of 'Burn' available. Au contraire, my wife enjoys the toned down versions of the sauce with items on the menu.

As for me, I am a born masochist when it comes to food. I say...You only live once, so if you must go, GO WITH SATISFACTION!!! There is nothing better than losing a few tears and shedding some sweat while you tuck into a hot meal, sniffling away while you thrust the next piece of fiery chicken into your mouth (heh heh)!

This time too Nando's proved it's standards of world class hospitality when we went there for a meal while returning home from work by 9.30 or so (we work together, so more than often return home together as well). Had the usual beer (unfortunately they do not serve South African Beer...guys have you forgotten Castle Lager?) with the Peri-Peri Fries that are spicy and salty. Our Main course was off course bound to be the chargrilled chicken that I have grown so fond of over the years.

I have a habit of gorging on the bird first before I tuck into other accompaniments. Unfortunately for me, the accompanying rice (yellowed with turmeric) had a strand of hair (most probably human origin), which I noticed only after my first forkful. I pointed this to the steward who profusely apologised and took it away stating that it would be a few minutes.

I was put off this somewhat, but asked for the bill which did not arrive fro almost 5 minutes. The restaurant manager then walked upto our table and mentioned that it was only fair that we would NOT HAVE TO PAY for our meal owing to the goof up on their part. Somewhat taken aback, I asked for the rest of the bill and said that it was only fair that we at least pay up for what we had consumed without any issues. The good manager jokingly (however apologetically) stated that we were more than welcome to sit as long as we liked but would not be given our bill. In fact he more than profusely offered other options to make the experience a little less painful.

This pleasing experience is what prompted me to go ahead and write this review of a restaurant-chain that I have seriously grown to love and will still frequent as and when I'm in the mood for a meltdown.

P.S. All those who're off to the place after reading this to try and get some freebies, spare a thought for the most probably slightly-less-fortunate-than-you steward/chef who might lose some pay or a star in the process before doing so.