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Madness Incorporated - Burrp User

Madness Incorporated

September 29,2016

Mixed Experience Food is decent, ambience is amazing but service sucks!

Went here with a bunch of colleagues to celebrate my birthday. Our experience was very mixed.

Irish house has good ambience and is located in a mall that has good footfalls and there are few corporates around the area- so the demand is always high. This fact has been abused extensively. So, when we went here and asked for a table, the waitor refused to give us a table until all 7 of us were physically present- so much that we had to wait for one of our colleague who went to the wash room! Very unfriendly behaviour.

We went here after having drinks from another place and were really hungry. The service was lousy and it took us about 30 mins to just get the waiter to hear us out.

Food is decent, ambience is amazing but service sucks!
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Neehar Kundurti - Burrp User

Neehar Kundurti

May 18,2016


5 years and uncountable visits later, I can honestly begin my comparative Irish House reviews, beginning with the original at Phoenix, of course.

They started off as your neighborhood bar. They probably still serve to that distinction. But Irish House is synonymous with what Happy hours are to the regular folk of Bombay. This outlet is without a doubt the best among the lot until now. Everything about it is grand. The location atop the courtyard of Phoenix. The service. The music. The pub grub. And of course, their happy hour prices. They can sure make the most alcoholic of them cocktails and the best part is the happy hours are on for the entire bar menu. After that, the prices are high, which may put a dent in your wallet. But the place is always crowded and despite that, you are served very well. The music is certainly some of the best pub music I have heard in the city and that's the case all day, everyday. Loaded Nachos are my staple grub and LITs are my staple happy hour product. And they are pretty darn good!
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Reply from restaurant management

Hello Neehar, we are thrilled to know that you have such a wonderful history with The Irish House. It's great that you particularly like our Lower Parel outlet and enjoy the service, music, Happy Hours, drinks and food, especially our signature Grande Nachos. Our guests having a good time is just what we aim for. Keep coming and we'll do our best to make sure that the Irish fun never ends. Cheers!

Bhagyashree Bera - Burrp User

Bhagyashree Bera

March 03,2016

Lively place with great service

From the beginning to end the team of the Irish house has been so friendly,I must say ,a very good work done by the team.From selecting the food to desert they have been suggesting us the best among the rest.It good for people who loves to watch matches.must try is the apple cinnamon cake/pie,I don't remember exactly and the spicy guava mock tail.
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Reply from restaurant management

Hello, thank you for the appreciation. We are glad that our rustic ambiance, friendly service, and delectable food & drinks could make for a good time. It's lovely to know that you relished our Topsy Turvy Apple Cinnamon Cake and our Spiced Guava Mary. It makes our day when a guest is all praises. Keep visiting and we'll do our best to make sure that you have an amazing experience each time. Cheers!

rohanpathak21 - Burrp User


July 02,2015

Nice place to watch Football

Its a lovely place to go and watch matches. Especially football. If you are a premier League fan then do catch your favourite team in action. Go and cheer for them with the best Irish Beer in town. Please do go during the happy hours.

Make sure you take your Id as they are very strict about the age.
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Raj786 - Burrp User


April 28,2015

Best weekend hangout place

A great place to hang out comfortably on the weekend with friends, good music and drinks.We had the nachos platter which was good but what was unforgetteble was the drinks and that to during the happy hours. Great range of music, though there's a lot of 80s stuff which is really nice. Music after 11pm was killer and we danced even when seated. Enjoyed the atmosphere and the overall décor.
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Karma ... - Burrp User

Karma ...

March 31,2015

The Irish House - A chic place

The Irish House is a chic place for an evening with friends. Classy and cool, the ambiance is something you enjoy as well the music. We tried the nachos and the house sangria which I must say was good. The finger food is great, though a little on the expensive side. If you are planning to get high, take a wad of cash along !
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Asha Nath - Burrp User

Asha Nath

January 24,2015

chill out zone

this is one of the classic pub and bar places in Mumbai,very famous for the very same reason, very often they have sports events being played out on big screens so you see the ambiance is all friendly,sporty,drinking and fun. If you like such ambiance,you will love it here. Not much to say about food. Tried pasta,nachos and burgers and all were good.
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Zenia Irani - Burrp User

Zenia Irani

December 29,2014

Horrible customer service

Today has got to be the worst experience ever. I would advice people to beware of the current manager Mr. Sage Sarang. Today I went at 6:30 pm with a friend. On ordering our drinks we were told that at 6:30 pm the bar was out of Redbull. We requested them to figure out if there was something they could do and even offered to get our own redbull since they were out of a very BASIC mixer very very early on in the evening. Then arrives Mr. Sage who from the very start very rudely tells us that nothing is possible and that we can have whatever else we went. A slight argument pursued ( without any raised voices from our side) after which my friend decided to order something else and told Mr. Sage " ok you you can go" . The reaction to this was shocking. Mr. Sage told the server not to serve at our table anymore and asked us to leave and walked off.
He would not let us finish a single sentence and when we approached him mentioning that this is not how customers are spoken to he gave us a lecture on the difference between CUSTOMER SERVICE and SLAVERY. I am still not sure what he meant by that and I was not aware that asking for privacy at our own table entailed slavery.
He claimed to be the manager but could not MANAGE simple customer requests and complaints . That is pure incompetancy. To cover that incompetancy with unnecessary attitude is something I have never experienced.
Irish pub is where we frequently have office parties and client meetings but I am surely going to narrate the same to all my colleagues , clients and friends and would warn all future customers that incase of any issues at Irish pub DO NOT call the MANAGER Mr. Sage Sarang as he will simply as you to leave.
This has got to be the lowest level of customer service ever.
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