Hello dear vaib82,
I am extremely sorry for the bigg mishap that has taken with your order last night at around 10:30/45pm
My heartfelt apologies for the same.
Such a mistake is unacceptable and i can totally understand your agony and disappointment.
Being a regular loyal customer,you would know that we keep the highest standards of hygiene in our restaurant.
Dear Vaib,we are an ISO certified restaurant & make sure we use the best ingredients & prepare your food in the cleanest atmosphere.
No excuse ,or discount or compliment is good enough to compensate for the problem you have faced.
I and my whole team are very very sorry.
i would appreciate it if you would give me your personal contact number,as i would want to personally apologise & reinvite you to Shiv Krishna.I will take you inside Our Kitchen,and then you can yourself judge the standard of hygiene and cleanliness that we keep..
The problem that happened should have never happened & We will take care & make sure that its not repeated with any customer ever.
You can mail me on- firstname.lastname@example.org
Very Sorry Sir.. Please give us another chance..