Had the worst experience (of my lifetime of eating out) last night at Red Olives, Powai.
We were out for dinner, as a family, celebrating our child's first Lohri. Decided to go to Red Olives, over ITC Grand Maratha. Regret that decision oh so much now.
Initial experience was quite alright, with the hosts playing to the tune of what they've been trained at (hopefully some training exists - since what followed was a clear indication of no training).
Towards the end of the dinner, when we ordered dessert, we were treated to a nicely laid out Cream Caramel & Pista Kulfi, along with spoons spread out nicely on a plate. While my wife & mother started with the dessert, not realising... I picked up a spoon, and realised that the spoon was soiled and carried stains from someone else's dessert. This was not on one spoon alone.
On highlighting this, what followed was even worse, as the restaurant manager, and the supposed owner (Sunny - who was brought on phone when asked for) offered a discount of 20%, as if that would compensate the entire episode, what so even with my wife & mother already taken a bite with the soiled spoons.
Then we found a dead cockroach on the sofa, and when highlighted to Sunny, he justified it by saying it was not controllable...
The people there were rude to each other, with the restaurant manager in fact phyiscally mistreating the person serving who made the mistake.
They then brought out the bill (being extremely generous in their view by not charging for the dessert & offering a 20% discount), which I got revised & settled in full.
I wonder how a place like this can function...
Disgusted with the entire experience at Red Olives Powai, and will make sure I never step in there. Please go at your own risk...