Sub:Sharing my Experience 1st time after a year of food experience in Bangalore(JP nagar experience as a guest taken by a friend- 7 45 pm to 11pm)-Horrible concept of Starters thats the only BBQ and very restricted one side menu cannot combine veg and non veg
I am an Australian South Indian from Pollachi,Coimbatore who stays in Bellandur. I have heard about your dining and I had your outlets in Marathahalli & Indira Nagar and in Coimbatore Town Hall.
I have been cooking for 7 years in Aus and Dining in Australia. BBQ lunch and dinner are very common in Australia with Thai and Chinese.Since I had enough with that frauds ZOMATO website.Filthy and they are mediating monstors to make humanity sick and humilate humanity too.
1-The food ingredients cooked in proper quality-oil & spice levels with quality spices which is the best part which impressed but needs to be more innovative.
2- Buffet spread for vegetarian is average, The ingredients are not righly selected for grills..Dessert was disappointing part- Ice creams and pastries are not set according to combo related to ice cream- Pastries platted are more even snack which sounds too heavy.Please reduce the fruit varities for grills except Pineapple. Lichee was odd and disappointing. They would have used for desserts and does not blend with starters , I felt marinade was not good.
Kulfi varities was pretty odd in the spread. and Thai dishes when I just tasted it , its aroma and oil was floating on top.Not authentic very Indianised and the oil quality other Goldwinner used in your dishes tastes synthentic and indigestion so avoided after more starters.
Everything must sound and feel light with more innovative varities.
Overall quality on certain dishes and combination in main course, desserts and other spreads need to be thought in a different levels. Options in starters and in main course must be flexible. For example- Please allow a customers
4- The baddest experience is communicating with staff with normal indian english from reception to dining, they get something & mis understand and get a different product but I had lot of interruption with my host by explaining everything to staff regarding the wines & Temparature durng our conversation while we are dining.- Sound played was almost to DJ level of volume we were able to have proper conversation.
5-The staff have kept most of the wines in the fridge as per Aussie they have select sweet red wines from Shiraz, Cab Sauv- Cabernet Sauvignon and indeed white wines needs to be chilled with right temperature.We need to raise our hands to call the staff and few came and then we need to wait.(Since I worked in Hospitality industry in casual during my university days- I had experience of wines on dining as well as bottle shops during spirit & wine tasting learnt about pairing food and storing as wines)
6- Toilets were well maintained.No issues.
7- Staff: No attitude issue only with the language -communicating in english was an issue.Tipping is also banned in Australia and UK.I love it.Please do not rush the customers with orders and let them take time.Always allow customers to be in moderation when it comes to Alcohol on your venues so that other companies will also learn and always have security escalate intoxicated people and annoying people from site.
Most of the spirits are out of stock and popular wines are known to staff how to store and handle and serve it. Communication was the problem and receiving feedback from people onsite during dining must be there and please give us the feedback note to write down and note down our names
The ambiance and the sound levels is the disappointment- Really annoying and hurting our ears.